Shopping Information

Delivery charges for orders from the Online Shop?

Delivery charges vary based on the order value, delivery location, and shipping method. You can view the exact delivery charges during checkout.

How long will delivery take?

Delivery times depend on the shipping method chosen and your location. Generally, orders are delivered within 7 business days.

What exactly happens after ordering?

After you place an order, you will receive an order confirmation email. Our team will process and pack your order, then ship it to your address. You will receive a tracking number once your order is dispatched.

Where can I view my sales receipt?

You can view your sales receipt in the order confirmation email or by logging into your account and accessing your order history.

How do I add a gift receipt to an order?

During checkout, you will have an option to select a gift receipt. If you missed this step, please contact customer service to add it to your order.

How long do I have to return an order?

You have 30 days from the delivery date to return an order. Please ensure that the item is in its original condition for a full refund or exchange.

Payment Information

How is the recipient reimbursed?

The recipient will be reimbursed in the same way as the original payment method, unless specified otherwise.

Can I be reimbursed through the original payment method?

Yes, reimbursements are processed through the original payment method used during the purchase.

Can the country receiving the shipment be different than the country of purchase?

Yes, we can ship to most countries globally, even if the purchase was made in a different country. You can select the delivery address during checkout.

How can I return an item?

To return an item, please visit our returns page or contact customer support for instructions. Returns are accepted within 30 days of receiving your order.

Will I receive the same product that I see in the picture?

Yes, we make sure the product you receive is as shown in the picture, though slight variations in color or design may occur due to lighting or monitor settings.

Will you restock items indicated as “out of stock?”

We do restock many out-of-stock items. You can sign up for notifications on the product page to be alerted when the item is available again.

Orders and Returns

Delivery charges for orders from the Online Shop?

Delivery charges vary based on the order value, delivery location, and shipping method. You can view the exact delivery charges during checkout.

How long will delivery take?

Delivery times depend on the shipping method chosen and your location. Generally, orders are delivered within 7 business days.

What exactly happens after ordering?

After you place an order, you will receive an order confirmation email. Our team will process and pack your order, then ship it to your address. You will receive a tracking number once your order is dispatched.

How long does the delivery take and how much does it cost?

Delivery times and costs depend on the selected shipping method and location. The details will be provided during the checkout process.

Which browser is best to use the site?

Our website works best with the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using one of these browsers.

How do I subscribe to the newsletter?

To subscribe to our newsletter, simply enter your email address in the subscription box at the bottom of our website or during checkout.